Activating your organisation

How do I activate my account?

To activate your account, login to the Heim dashboard, and click the link at the top of the page "Activate Organisation" or follow this link.

What Information will I need to activate?

The main decision point is the Business display name, as this is used in messaging to a Patient.

Section	Information	Requirements
Verify your details	Your information	You must have a valid UK mobile phone
Verify your organisation	Organisation type	Please choose from one of the organisation types in the drop down or select "other" if your do not find a suitable type
	Business display name	This is the display name that is shown by default in the messages sent to a Patient. It is good to keep this quite short as it is used in SMS as well as email messages
	Legal business name	This is the company name as it appears in Companies House
	Companies House Registration Number	This is the Company Registration Number (CRN) as it appears in Companies House
	VAT Number	Enter your Vat Number starting with the country code e.g. GB09999999, GBGD001 or GBHA599
	Doing business as	If your Organisation trades under a different name to the legal business name, please provide this here. This name is not displayed to Patients
	Registered business address	Please provide the registered business address for your Organisation as referenced in Companies House

What are the steps in the process?

Your activation can be in various states as per the table below. If you are having any difficulty activating please contact our support team using the chat widget in the bottom right corner of the application.

Activation Status	Description
Continue activation	You have entered some of the information required to submit your activation request, but there is more information required. Please continue to the next step.
Activation under review	You have successfully submitted your activation request, and the team will be back to you typically within 48 working hours.